MetaMask Logi: Support | Troubleshooting – MetaMask
If your problem relates to a specific transaction, check the relevant block explorer for the network you're using, such as Etherscan.
User Guide: Troubleshooting
If MetaMask isn't working the way you expected, there are some steps you can take on your own that often solve problems, without having to create a support ticket. Here are some of our top fixes:
If your problem relates to a specific transaction, check the relevant block explorer for the network you're using, such as Etherscan. Block explorers are a wealth of information and offer much greater detail regarding the where, when, what, and who of transactions.
Make sure you're running the latest version of MetaMask.
Remember, MetaMask is a self-custodial wallet, which means we cannot rescue compromised wallets. We also cannot reverse transactions, as this contradicts the immutability of blockchain.
If you're experiencing a problem with a third-party platform, like a token swapping app or blockchain videogame, reach out to their support team first.
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