MetaMask Logi: Support | Troubleshooting – MetaMask

If your problem relates to a specific transaction, check the relevant block explorer for the network you're using, such as Etherscan.

User Guide: Troubleshooting

If MetaMask isn't working the way you expected, there are some steps you can take on your own that often solve problems, without having to create a support ticket. Here are some of our top fixes:

• If your problem relates to a specific transaction, check the relevant block explorer for the network you're using, such as Etherscan. Block explorers are a wealth of information and offer much greater detail regarding the where, when, what, and who of transactions.

• Make sure you're running the latest version of MetaMask.

• Remember, MetaMask is a self-custodial wallet, which means we cannot rescue compromised wallets. We also cannot reverse transactions, as this contradicts the immutability of blockchain.

• If you're experiencing a problem with a third-party platform, like a token swapping app or blockchain videogame, reach out to their support team first.